Insights

Thinking from the channel.

Notes, observations, and points of view from a team that's spent decades inside partner programs, distribution networks, and the systems that connect them. Written for vendors, Trusted Advisors, and the ecosystem partners who keep it all running.

Recent thinking

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Trusted Advisors

The MSP isn't dying. It's changing shape.

Five hundred years of channel experience says the same thing: the MSP business model is more durable than the headlines suggest. Here's where it's actually going.

5 min read Coming soon
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Back-Office

PRM, CRM, TCMA: how to choose the stack your partners will actually use.

A practical guide to selecting the partner-facing platforms that fit your program, your buyers, and the way your team actually works.

9 min read Coming soon
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Partner Programs

Activity reports vs. activated partners: what to measure (and what to stop).

If your channel dashboard is full of meetings booked and slides shipped, you don't have a channel dashboard. You have an activity dashboard.

6 min read Coming soon
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Industry

AI service providers are a new channel category. Here's what vendors should do about it.

A new tier of partner has emerged in the last 18 months, sitting somewhere between MSP and consultancy. Most vendor programs aren't ready for them yet.

7 min read Coming soon
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Channel Strategy

Recruit fewer partners. Activate the right ones.

Most channel teams optimize for partner count. The teams that move the number optimize for partner fit. Here's what changes when you switch.

5 min read Coming soon
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Channel Strategy

The first ninety days of a new partner program.

What we actually do in the first three months of a vendor engagement, and the early signals that tell us whether the program will compound or stall.

10 min read Coming soon
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